If there is a strong smell of gas near the boiler, treat it as a gas emergency straight away. Do not try to find the leak, relight the boiler, reset it or test anything yourself. Call the National Gas
If there is a strong smell of gas near the boiler, treat it as a gas emergency straight away. Do not try to find the leak, relight the boiler, reset it or test anything yourself.
Call the National Gas Emergency Service on 0800 111 999 from outside the property or from a safe place. The service is free to call and operates 24 hours a day. You should also arrange for a Gas Safe registered heating engineer to inspect the boiler or gas appliance once the property has been made safe.
What to do right now
If you can smell gas now, take these steps calmly and in this order:
- Call the National Gas Emergency Service on 0800 111 999.
- Open doors and windows if you can do so without delaying your exit.
- Turn off the gas at the emergency control valve by the meter if it is safe and easy to reach.
- Do not use naked flames, matches, cigarettes or candles.
- Do not turn electrical switches on or off, including lights, plug sockets, extractor fans or the boiler controls.
- Do not use a phone inside the property.
- Leave the property and wait outside, away from doors, windows and the gas meter.
The Gas Safe Register’s emergency advice is clear: if you smell gas, call the emergency number first. That comes before calling a tradesperson, landlord, managing agent or boiler manufacturer.
If someone is unwell, has collapsed, is struggling to breathe or you think there is an immediate danger, call 999 from outside the property.
Who should you call for a gas smell near a boiler?
There are two different roles to understand.
The National Gas Emergency Service deals with the immediate risk. An emergency engineer may attend to check for a gas escape and make the property safe. This can include isolating the gas supply. They may not repair your boiler or reconnect an appliance if it is unsafe.
A Gas Safe registered heating engineer deals with the boiler, gas pipework connected to it and any repair, replacement or safety inspection needed afterwards. For a boiler-related gas smell, this is usually the main trade you need after the emergency has been handled.
A general plumber is not enough unless they are also Gas Safe registered for the type of gas work required. Gas work in the UK must be carried out by someone on the Gas Safe Register, and you can ask to see their Gas Safe ID card before any work starts.
Once the immediate danger has been dealt with, you can use HaMuch to compare local heating engineer rates and see transparent pricing information before deciding who to contact.
Possible causes once the property is safe
You should not try to diagnose the cause while you can still smell gas. The table below is only to help you understand what the emergency engineer or Gas Safe registered heating engineer may be looking for after the area has been made safe.
| Possible cause | Who usually deals with it | What may happen next |
|---|---|---|
| Gas escaping from a boiler connection | Gas Safe registered heating engineer | The boiler may be isolated until the fault is repaired and tested |
| Fault inside the boiler | Gas Safe registered heating engineer | The engineer may repair the part, test the appliance or advise replacement |
| Gas smell from the meter area | National Gas Emergency Service first | The supply may be checked, isolated or referred for further work |
| Recent boiler service, repair or installation issue | Gas Safe registered heating engineer | The previous work may need inspecting and making safe |
| Smell drifting from another gas appliance | National Gas Emergency Service first, then a relevant Gas Safe engineer | The source must be confirmed before any appliance is used again |
| A smell that is not gas, such as drains or chemicals | Emergency gas check first if you are unsure | If gas is ruled out, another trade such as a plumber or ventilation engineer may be needed |
A smell of gas near the boiler is often described as sulphur-like or similar to rotten eggs. Natural gas has an added smell so leaks are easier to notice. If you are in any doubt, treat it as gas until a qualified person tells you otherwise.
What not to do while waiting
The most common mistake is trying to “just check” the boiler. Do not remove the boiler cover, press reset repeatedly, relight a pilot light, adjust controls or look for the leak with a flame. These actions can make the situation more dangerous.
Do not assume the smell will clear on its own because the boiler is off. Gas can still escape from pipework, valves or the meter area even when an appliance is not running.
You should also avoid turning appliances on or off. That includes lights, the cooker, extractor fans, washing machines, tumble dryers and plug sockets. If something is already on, leave it as it is and get out.

What happens after the emergency visit?
After an emergency call-out, you may be told that the gas supply has been isolated or that the boiler must not be used. This can feel inconvenient, especially if you rely on the boiler for heating and hot water, but it means the immediate risk has been controlled.
The next step is normally to book a Gas Safe registered heating engineer. They can inspect the boiler, identify the fault and explain whether it is a repair, service issue or replacement decision.
The follow-up work might be one of the following:
| Follow-up job | Typical reason | Trade to use |
|---|---|---|
| Boiler safety inspection | Gas supply has been isolated or appliance has been switched off | Gas Safe registered heating engineer |
| Boiler repair | A faulty component or connection has been identified | Gas Safe registered heating engineer |
| Annual boiler service | The boiler is due a routine service after being checked safe | Gas Safe registered heating engineer |
| Boiler replacement | The boiler is unsafe, uneconomical to repair or at the end of its life | Gas Safe registered heating engineer |
If the engineer recommends a service after the emergency issue has been resolved, HaMuch’s guide to annual boiler service costs can help you understand what is usually included. If the boiler is beyond economical repair, you can also check the guide to new boiler installation costs before comparing quotes.
How much will it cost to put right?
The cost depends on what the emergency engineer finds and what the Gas Safe registered heating engineer needs to do afterwards. A quick inspection is very different from a parts replacement, full boiler repair or new boiler installation.
Factors that can affect the final price include:
- Whether the visit is during normal working hours or out-of-hours.
- Whether the gas supply has been isolated and needs further testing.
- The age, make and model of the boiler.
- Whether parts are needed.
- Your location and local labour rates.
- Whether more than one gas appliance needs checking.
This is where HaMuch is useful once the urgent safety step is complete. Instead of working from vague estimates, HaMuch shows real, comparable pricing by trade and location, alongside local tradesperson listings and customer reviews. You can compare before you book and choose the heating engineer that suits the job.
Advice for landlords and tenants
If you are a tenant and you smell gas near the boiler, do not wait for the landlord before taking emergency action. Call the National Gas Emergency Service on 0800 111 999 first, leave the property and then contact your landlord or letting agent.
Landlords must keep gas appliances, flues and pipework in a safe condition. The Health and Safety Executive explains landlord duties under the Gas Safety (Installation and Use) Regulations, including annual gas safety checks by a Gas Safe registered engineer.
For landlords and property managers, a reported gas smell should be treated as urgent. Once the emergency service has attended, arrange follow-up work quickly and keep clear records of advice, isolation notices, engineer visits and any completed repairs.
Can you prevent this happening again?
Not every gas smell can be prevented, but regular boiler care reduces the chance of faults being missed. Have the boiler serviced by a Gas Safe registered heating engineer, keep landlord gas safety checks up to date and do not ignore small or occasional gas smells.
A carbon monoxide alarm is also sensible near sleeping areas and in rooms with fuel-burning appliances, but remember that carbon monoxide itself has no smell. A gas smell near the boiler and a carbon monoxide alarm are different warning signs, and both need immediate attention.
If your boiler has been repaired after a gas smell, ask the engineer what caused the issue, whether any parts were replaced and whether any further monitoring is needed. Keep paperwork for future servicing, especially if you own a rental property.
Frequently asked questions
Is a gas smell near the boiler always an emergency? Yes. If you can smell gas, call the National Gas Emergency Service on 0800 111 999 first. Do not try to decide whether the smell is serious yourself.
Can I turn the boiler off if I smell gas? Do not touch the boiler controls or any electrical switches. If you can safely turn off the gas at the emergency control valve by the meter without delaying your exit, do that, then leave and call from outside.
Should I call a plumber or a heating engineer? For a boiler-related gas smell, you need a Gas Safe registered heating engineer after the emergency has been made safe. A plumber should only do gas work if they are Gas Safe registered for that work.
What if the smell disappears before anyone arrives? Still call the emergency number if you smelled gas. A leak can be intermittent, and the source needs to be checked by the right person before the boiler or gas supply is used again.
Can my landlord tell me to wait until morning? If you smell gas, call the National Gas Emergency Service immediately. Tell your landlord or letting agent afterwards so they can arrange the required follow-up with a Gas Safe registered engineer.
Need a Gas Safe heating engineer after the emergency call?
If you can smell gas now, call 0800 111 999 before doing anything else.
Once the National Gas Emergency Service has made the property safe, post the follow-up boiler job on HaMuch. You can compare local heating engineers, check transparent pricing information and read genuine customer reviews before choosing who to contact. For a gas smell near a boiler, act urgently, use the emergency number first and only book Gas Safe registered help for the repair or inspection.






